SmartSpot Refund & Return Policy
We want you to feel as confident owning a SmartSpot as we are building it.
If something isn’t right, we’ll work with you to make it right.
Refunds
To request a refund, simply submit a customer care ticket.
Our team will review your request and guide you through the next steps.
Refunds are issued in line with our return and warranty terms for devices determined to be defective.
Returns
Purchases made via credit card may be eligible for return under the following conditions:
-
Original Purchase
Product must have been purchased via credit card with a verified account. -
Condition
Device must be unused, unopened, with security labelling intact, undamaged, and in original packaging. -
Not Onboarded
Devices that have been onboarded to the ASTRALIS Constellation are not eligible for return. -
Timing
Return requests must be submitted within 14 days of receiving your device. -
Costs
Customers are responsible for shipping and handling. These costs are non-refundable.
A 10% restocking/reimaging fee applies to all returns, except defective units covered under warranty. -
Defective or Damaged on Arrival
If your device arrives defective or damaged, you may request a refund or replacement.
In this case, Physis will provide a prepaid return label at no cost to you.
How It Works
- Submit a customer care ticket to request a return or exchange.
- Our team will confirm eligibility and provide instructions.
- Once we receive and inspect the returned device, we’ll issue a refund to your original payment card or send out a replacement.
Note on Shipping
Shipping costs for returns are the responsibility of the customer, except in cases of manufacturer defects or damage on arrival.