SmartSpot Warranty

Physis products are built to last.
Every SmartSpot is crafted with precision, tested with care, and delivered with confidence.
If something goes wrong, we stand behind it.

Warranty Terms

• Repair or Replace
  At our discretion, Physis may repair or replace your device. Replacement products may be new or refurbished to the same exacting standards.

• Original Purchases Only
  Warranty applies exclusively to devices purchased new from Physis by the original owner.
  Products bought secondhand, used, or through auctions are not eligible.

• 12-Month Coverage
  Coverage begins on the date of delivery and lasts for 12 months.
  Devices replaced under warranty continue on the original timeline.

• Use With Official Power
  Always use the included Physis power supply.
  Third-party adapters (including PoE) are used at your own risk and will void coverage.

• Tamper Protection
  The SmartSpot housing and seal must remain unopened and intact.
  Tampering, modification, or unauthorized repair voids warranty eligibility.

• Proper Care Required
  Warranty does not cover misuse, neglect, failure to follow operating guidelines,
  or damage caused by third-party equipment.

Need a Replacement?

Submit a customer care ticket and a Physis specialist will guide you through the process.